Privacy policy
Information We Collect
At Chérieve, we collect the following types of personal information when you interact with our website:
- Contact Information: Name, email address, shipping/billing address
- Payment Details: Credit card information (processed securely through PCI-compliant payment processors)
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, products viewed, time spent on site
- Order History: Purchases, returns, and exchanges
How We Use Your Information
We use collected information for the following purposes:
- Process and fulfill your orders for dresses, tops, bottoms, outerwear, and sets
- Provide customer support and respond to inquiries
- Improve our website functionality and user experience
- Send transactional communications (order confirmations, shipping updates)
- Prevent fraud and enhance security measures
- Comply with legal obligations under GDPR, CCPA, and other applicable laws
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Shipping carriers, payment processors, and IT support
- Legal Compliance: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or asset sale
We never sell your personal information to third parties for marketing purposes.
Data Retention and Security
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. We implement appropriate technical and organizational measures including:
- SSL encryption for all data transmissions
- Regular security audits and vulnerability testing
- Limited access to personal data on a need-to-know basis
- Secure storage systems with access controls
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Restrict or object to certain data processing
- Receive your data in a portable format (GDPR right to data portability)
- Opt-out of sale of personal information (CCPA)
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us through our website's designated channels.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and shopping cart
- Analyze website traffic and performance
- Deliver relevant product recommendations
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
International Data Transfers
As an international retailer, we may transfer and process your information outside your country of residence. We ensure all transfers comply with applicable data protection laws through:
- EU Standard Contractual Clauses (for GDPR compliance)
- Adequacy decisions where applicable
- Other legally-approved transfer mechanisms
Policy Updates
We may update this Privacy Policy periodically. The effective date will be indicated at the top of the policy. Continued use of our website constitutes acceptance of the updated terms.
Contact Information
For any privacy-related inquiries or to exercise your rights, please use the contact form available on our website.