Faq
Order Processing & Shipping
How long does order processing take?
Orders are typically processed within 1-3 business days. During peak seasons or promotions, processing may take slightly longer.
What shipping methods do you offer?
We offer standard and express shipping options. Delivery times vary by destination and shipping method selected at checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Some sale items may be final sale.
How do I initiate a return?
Please contact our customer service team via email with your order number and reason for return. We'll provide return instructions.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your returned items. The time for the refund to appear in your account depends on your payment provider.
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our size guide for the best fit.
Are your products true to size?
Our products generally follow standard sizing, but we recommend checking individual product reviews and the size guide for specific fit information.
What materials are used in your clothing?
Material information is listed on each product page. We use a variety of high-quality fabrics including cotton, polyester, silk, and blends.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods depending on your region.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Customer Service
How can I contact customer service?
For any questions not answered here, please email our support team. We typically respond within 24-48 hours.
Do you offer styling advice?
Our team is happy to provide styling suggestions for our products. Please include your preferences and occasion details when contacting us.